For Notebook repairs, on-site repair is provided where possible, however, unlike desktop systems, most repairs on notebooks require the work be done at the manufacturer's workbench.  Free pickup and delivery for repairs is included, or the computers may be dropped off at the Tech Bookstore, just a few steps off campus on Main St.

For repairs requiring more than 72 hours downtime, "loaner" computers (both notebook and desktop) will be made available to VCS warranty customers on a "first-come, first-served" basis.

Virginia Tech Students: A "Virus Insurance" program can be purchased for your computer.  Primary responsibility for virus removal at Virginia Tech resides with the University's Computer Support Team.  The university provides a free copy of Symantec Anti-Virus Client and free updates.  However, if they determine that your computer has been significantly compromised, they will request that the student "scratch their hard-drive".  This process can involve several hours of attempting to save/restore unaffected data.  The university does not perform this service.  It is a non-warranty item for VCS and is billable at $75/hour for an average charge of $300 per occurrence.  VCS "Virus Insurance" covers this situation for a minimal charge of $150 for the entire school year for up to FOUR scratch/reloads.   Please call 1-800-359-5634 (toll-free) or 951-5150 (local).

Accidental Damage:  Click HERE to see our Accidental Damage Warranty, or Click HERE for a printable version.  Please be aware that you may already have this coveage thru your homeowners insurance.  The average student generally has from $7,000 to 15,000 worth of belongings at school (Clothes, Stereo, TV, DVD player, IPOD, CDs, DVD's Computers, Musical Instruments, etc) - to protect against theft, damage or loss, parent should look into having these items listed with their homeowners insurance carrier.  Depending on the specific policy, this may already be included in your coverage, or can be added for a minimal rider amount.  If covered under existing insurance, the student's computer is already covered for accidental damage, as well as for loss and theft (not covered under the accidental damage warranty).